Privacy Policy
Chained Beauty — Privacy Policy
Handcrafted Designs of San Antonio
Effective Date: October 14, 2026
1. Introduction
Chained Beauty, operated by Handcrafted Designs of San Antonio, respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information may be collected when you visit our website, place an order, or communicate with our workshop, and how that information is used.
2. Information We Collect
Depending on how you interact with our website, we may collect:
- Your name
- Email address
- Telephone number
- Billing and shipping addresses
- Order details and purchase history
- Information you provide when requesting a custom creation
- Communications you send to our workshop
- Technical information collected automatically by our website platform
Payment information is handled through our payment processing provider. Chained Beauty does not intentionally collect or store complete payment card numbers in its own records.
3. How We Use Your Information
We use personal information to:
- Process and fulfill customer orders.
- Arrange shipping and delivery.
- Communicate about purchases and custom commissions.
- Respond to questions and customer service requests.
- Handle returns, refunds, and exchanges.
- Maintain necessary business and transaction records.
- Comply with applicable legal and tax obligations.
- Send promotional communications when you have opted in.
We do not sell customer mailing lists or intentionally sell customer personal information to advertisers.
4. Website Hosting and Store Services
Our website and online store are hosted through IONOS.
IONOS and the services supporting our online store may process certain personal and technical information to operate the website, manage transactions, maintain security, and provide store functionality.
These services may collect technical information such as IP addresses, browser information, device details, and website activity.
5. Payment Processing
Online payments are processed through Square.
When you make a purchase, information necessary to complete and verify your payment may be processed by Square according to its applicable privacy practices.
Chained Beauty may receive transaction details and payment status information needed to fulfill orders and maintain business records.
6. Shipping and Order Fulfillment
We use the United States Postal Service (USPS) for shipping.
Information necessary for delivery, such as your name and shipping address, is shared with the shipping provider when fulfilling your order.
7. Cookies and Similar Technologies
Our website platform may use cookies and similar technologies to support essential website functions, including shopping carts, checkout, security, and website performance.
Additional cookies or technical information may be processed by services integrated into the website.
Chained Beauty has not intentionally connected separate third-party advertising pixels or independent analytics tracking tools.
You may be able to control certain cookies through your browser settings. Disabling essential cookies may affect website functionality.
Website Analytics
Our website platform may provide analytics through IONOS SiteAnalytics. According to IONOS, this service uses tracking pixels or server-side log files rather than storing analytics cookies on visitors' devices.
The information processed may include requested pages, browser and device details, access times, referring websites, and anonymized IP addresses. This information is used to understand website traffic and improve website performance.
IONOS states that SiteAnalytics information is retained for approximately eight weeks.
8. Marketing Communications
Customers may be offered the opportunity to subscribe to marketing communications during checkout or through other subscription forms.
Marketing emails are intended for customers who have chosen to receive them.
You may withdraw your consent to marketing communications by using an available unsubscribe option or contacting us directly.
Unsubscribing from marketing communications does not prevent us from sending necessary order-related messages.
9. Information Sharing
We may share information with service providers when reasonably necessary to operate our business, including website hosting, payment processing, shipping, and related customer service functions.
We may also disclose information when required by applicable law or lawful legal process.
We do not share customer information with unrelated third parties for their independent marketing purposes without appropriate authorization.
10. Information Security
We take reasonable steps to protect customer information and rely on our website and payment service providers to maintain security measures appropriate to their services.
However, no method of internet transmission or electronic storage can be guaranteed completely secure.
11. Data Retention
We retain customer and transaction information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, resolve disputes, and meet applicable legal obligations.
Retention periods may vary depending on the type of information and applicable requirements.
12. Your Privacy Rights
Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information.
To make a privacy-related request, please contact us using the information below.
Some information may need to be retained to comply with tax, accounting, legal, or other legitimate business obligations.
13. Children's Privacy
Our website is intended for customers who are legally able to make purchases.
We do not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information to us, please contact us so we can review the situation.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business operations, website services, or applicable requirements.
The current version will be available on our website with its effective date.
15. Contact Information
For privacy questions or requests, please contact:
Chained Beauty / Handcrafted Designs of San Antonio
San Antonio, Texas, USA
Email: troy.golding@chainedbeauty.com
Phone: 210-960-1468